Terms & Conditions

You must provide accurate information and use your own mobile number or an authorised partner account. Keep OTP codes and account access private. You are responsible for activity completed through your account unless you tell us promptly that it has been compromised.

An order is a request to purchase the listed items from the selected restaurant. The restaurant may accept or reject it based on capacity, ingredients, operating hours and service availability. Menu items, prices, portions and availability are supplied by partner restaurants and can change.

Delivery charges are distance-based and may vary by delivery zone. A separate platform charge may apply. Item prices, discounts, delivery charge, platform charge and the final payable total are shown before confirmation. The amount displayed in the confirmed order summary applies to that order.

Available payment methods are shown at checkout. For Cash on Delivery, you must pay the complete order total to the authorised rider at delivery. Do not pay a different amount unless the order summary or KhanaGharTak support confirms the change. Failed, disputed or abusive payment activity may limit future ordering options.

The app currently provides a two-minute customer cancellation window after an order is placed. After that window, contact support; cancellation may not be possible once preparation or delivery work has started. A restaurant or KhanaGharTak may reject or cancel an order when an item, kitchen, rider or delivery service is unavailable.

Refund eligibility is reviewed using the order status, payment record and reported issue. Approved refunds for a prepaid order are returned through the available original-payment process; bank or payment-provider processing times may apply. No electronic refund is due for an unpaid Cash on Delivery order.

Orders are available only inside supported delivery zones and when a restaurant can serve the selected location. You must provide a complete, accurate and accessible delivery address, an accurate map pin where used, and a reachable mobile number. Additional costs or failed delivery caused by incorrect information may be your responsibility.

Delivery times are estimates, not guarantees. Preparation time, traffic, weather, road access, demand, restaurant delays and rider availability may affect arrival. Please remain reachable and ensure someone can receive and pay for the order at the address.

Use the service lawfully and respectfully. Do not place fraudulent orders, misuse offers, impersonate another person, interfere with the service, submit harmful content or threaten restaurants, riders, staff or other users. Check ingredients directly with the restaurant if you have allergies or strict dietary requirements.

We may restrict, suspend or terminate access where reasonably necessary for fraud, non-payment, abuse, safety, legal compliance or repeated violations of these terms. You may stop using the service or request account deletion through the Delete Account page.

To the extent permitted by law, KhanaGharTak is not responsible for indirect or consequential loss, events outside reasonable control, or restaurant-provided descriptions and preparation. Nothing in these terms excludes rights or liability that cannot legally be excluded, including applicable consumer protections.

We may update service areas, features, charges or these terms as the service changes. Current charges are shown before you order. Updated terms will be posted here with a revised date; continued use after an update means the revised terms apply to future use.

For order help or questions about these terms, email help@khanaghartak.in or call +91 97117 20846.