Privacy Policy

We may collect your mobile number and SMS one-time-password verification result; your name, email and profile information; delivery address, landmark and delivery instructions; and GPS coordinates when you choose to share or pin a location. GPS access is optional and requires your device permission.

We also process the restaurants and menu items you view, cart contents, order items and status, delivery distance, charges, discounts and support communications. Payment records may include the selected payment method, Cash on Delivery status and transaction references. We do not need your card PIN, UPI PIN or banking password.

Information is provided directly by you when you sign in, complete your profile, select an address, add items to your cart, order or contact support. With permission, your device can provide location coordinates. We also create operational records when restaurants and riders update an order.

We use this information to verify your account, show available restaurants, calculate delivery distance and fees, process and deliver orders, prevent misuse, maintain service records, communicate order updates and provide support.

KhanaGharTak uses Lovable Cloud, powered by Supabase, for authentication and secure data storage. Mobile numbers and SMS OTP verification are processed with MSG91. These providers process information only to supply services to KhanaGharTak and are subject to their own security and legal obligations.

We share only what is reasonably required to fulfil an order. The selected restaurant receives the order details needed to prepare it. An assigned rider receives the delivery address, pinned location and contact details needed to complete delivery. We may also share information when required by law, to investigate fraud or protect users. We do not sell personal information.

We keep account information while your account is active and retain order, payment, fraud-prevention and support records only as long as reasonably needed for fulfilment, accounting, disputes, safety and legal obligations. Depending on applicable law, you may ask to access, correct or delete your information, or withdraw optional location permission through your device settings.

To request account and data deletion, visit our Delete Account page. Some transaction records may be retained where law, accounting, fraud prevention or dispute resolution requires it; retained information will be restricted to those purposes.

KhanaGharTak is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child has provided information should contact us so we can review and remove it where appropriate.

We use access controls, authenticated sessions, encrypted network connections and restricted database permissions designed to protect personal information. No online service can guarantee absolute security; please keep OTP codes private and contact us immediately if you suspect unauthorised account access.

We may update this policy when our services, providers or legal duties change. The revised policy will appear on this page with an updated date. Material changes may also be communicated through the service when appropriate.

For privacy questions or requests, email help@khanaghartak.in or call +91 97117 20846.